However, you must still account for the Exchange OAB generation which can be delayed by up to 24 hours. Therefore, if Outlook is left running until the automatic OAB download occurs, it can potentially take up to 48 hours before the problems described in the "Symptoms" section are resolved. You can circumvent the Outlook interval by manually downloading the OAB. ![]() Note The Microsoft Exchange server generates updated offline address book files at a 24-hour interval. Additionally, Outlook clients automatically download offline address book updates every 24 hours. On the Tools menu, point to Send/Receive, and then click Download Address Book. In the Choose address book drop-down, select \Global Address List. On the Send/Receive tab, click Send/Receive Groups and then click Download Address Book. ![]() Therefore, at worst it can take 24 hours for a new Outlook profile not to exhibit the problems described in the "Symptoms" section.įor existing Outlook profiles, you can manually change the OAB that is downloaded to the one that is built from the GAL by following these steps for your version of Outlook. Note The Microsoft Exchange server generates updated offline address book files at a 24-hour interval. Right-click the default OAB, and then select Properties.Ĭlick to clear the Include the following address lists check box.Īfter you make this change on the Exchange server, any new Outlook profiles that you create will use the OAB with the GAL by default. To resolve this issue, set the GAL as the only address list for which an OAB is generated on the Exchange server. In this scenario, when Outlook receives the list of available OAB's, it does not necessarily download the one for the GAL by default. When multiple address lists are included in the OAB, each address list is built as an OAB and is available for download to the Outlook clients. This can also occur in Outlook when the When opening the address book, show this address list first option is set to Choose automatically. ![]() This behavior may occur if multiple address lists are included as part of the Offline Address Book (OAB) generation on the server that is running Microsoft Exchange Server.
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